Jucy Terms and Conditions

Conditions for Campervan & Motorhome Rental (Australia)
Valid from 01 April 2024

Rates and conditions quoted are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Jucy. Please note all prices are quoted and payable in Australian dollars.

Branch Opening Hours: (allow 1 hour for collection)

Location	Dates	Hours
Brisbane Sydney	Year Round	Mon-Fri 8:00am - 5:00pm Sat 8:00am - 2:00pm Sun 9:00am - 2:00pm
Gold Coast	Year Round	Mon-Fri 8:00am - 5:00pm Sat 9:00am - 4:00pm Sun 9:00am - 2:00pm
Melbourne Airport	Year Round	Mon-Fri 8:00am - 6:00pm Sat 8:00am - 2:00pm Sun 10:00am - 2:00pm
Cairns	Year Round	Mon-Fri 8:00am - 4:00pm Sat & Sun 9:00am - 2:00pm
Adelaide	Year Round	Mon-Fri 8:00am - 5:00pm Sat 9:00am - 4:00pm Sun Closed

All branches are closed Christmas Day

Cairns, Gold Coast & Adelaide closed Boxing Day & New Years Day

Public Holiday Surcharge $100 Applies to all other Public Holidays

JUCY operates a free Airport shuttle to our Adelaide, Brisbane, Cairns, Gold Coast, Melbourne Airport and Sydney branches during opening hours.
Once the customers arrive at the airport and have cleared customs and collected their baggage, they need to call JUCY on 1800150 850 (AU Freephone) and select option 1 to arrange a shuttle transfer. The latest shuttle runs from the airport is 45 minutes before closing.

Rental Duration

Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time. Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.

Minimum days & one way rentals

Minimum rental period is 5 days. Minimum hire period for one-way rentals is 10 days, depending on location, Shorter one way rentals will be considered, however if accepted a one-way fee will apply. Minimum rental periods are subject to change, and any such change will be notified to you prior to booking confirmation. One way rentals are available between all branch locations.

For rentals dropping off in Cairns a one-way fee of AU$300 applies.

For rentals out of Perth or Darwin a fee of AU $280 applies

All other one-way rentals a one-way fee of AU$185 applies.

Delivery and Return of the Vehicle

The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and full bottle of gas (if applicable).The Customer will return the Vehicle in a clean condition with a full fuel tank and a full bottle of gas (if applicable, and subject to any pre-purchase fuel and/or pre-purchase gas option being taken), on the return date, time and location set out in the Rental Agreement. The Customer acknowledges that Jucy will reasonably determine what, if any, refund may be warranted if the Vehicle is returned or the Customer ceases to have the use of the Vehicle prior to the return date. Campas must be returned to the JUCY branches one hour before closing time. A late fee of $100 may apply. Campas cannot be picked up or returned outside of office hours.

Change of drop-off destination

If the Customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations centre Subject to the change being approved and additional charge of up to AU$1250 may apply, which will be notified to you at time of approval The fee may apply in all cases irrespective of the reason for location change.

Late Drop-offs

If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch. Subject to approval, a fee is applicable and the Customer will be required to pay an extra day’s Liability Reduction Premium (based on the Liability Reduction Option selected) as they will be held responsible for the Vehicle up until the time that it is checked in by a Jucy staff member.

Rental Extension

If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Jucy. This is subject to availability The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension. Failure to obtain an authorisation for a rental extension will result in a late fee of AU$150 per day in addition to the daily rental rate (plus liability reduction charges) for each day until the vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension (which may differ from the original rate booked) per vehicle for the extended rental period.

Licence

Jucy accepts drivers who hold:

• A Full Driver’s Licence in English
• A Restricted NZ Licence or Australian Green P (P2) Licence.
• We do NOT accept Learners' licenses or any probationary licenses, including the Australian Red P Plate or a P1 License.
• If you have a temporary Driver’s Licence, note that we only accept NZ temporary Driver’s Licence in NZ and Australia temporary Driver’s Licence in Australia, and this needs to be accompanied by another form of photo ID. • If the Original/National Driver’s Licence is not in English, then an International Driver’s Permit or a Certified English Translation (NAATI certified translation of the Driver’s Licence issued in the country of hire). This must accompany the original home country Driver’s Licence.
• Please click on each state for the rules and regulations

Age restrictions

Drivers must be 18 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

Use of the vehicle:

The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:

driven otherwise than in a prudent and cautious manner. A single vehicle rollover is considered a breach of this condition and the customer will be responsible for the first AU$5,000 of the cost of damage regardless of fault;
driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
left with the ignition key in the Vehicle while it is unoccupied;
damaged by: (i) submersion in water; (ii) contact with salt water; (iii) creek or river crossing; (iv) driving through low plain flooded areas; (v) beach driving
used for any illegal purpose or in any race, rally or contest;
used to tow any vehicle or trailer;
used to carry passengers or property for hire or reward;
used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this Agreement;
used to carry volatile liquids, gases, explosives or other corrosive or inflammable material.

Road restrictions apply as follows: Vehicles must not be used on any unsealed road (being a road not sealed with a hard material such as tar, bitumen or concrete). Off road conditions include, but are not limited to: fire trails, beaches, sand, tracks, fields or paddocks. The only exception to this is reasonable use of access roads to recognized commercial campgrounds.

We value your well being, and for safety purposes Jucy reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of hire period. Jucy will advise you on pick up of any travel restrictions known at that time. Where Jucy mandates a change in drop off location, late drop off fees will not apply.

The Customer shall not make any alternations or additions to the Vehicle without the prior written consent of Jucy.

The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs. The Customer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will contact Jucy immediately should vehicle warning lights indicate any potential malfunction.

Maintenance and Repairs

Jucy will reimburse customers for expenditure up to AU$100 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle.
For repairs costing over AU$100, Jucy will need to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted provided the Customer was not responsible for the damage.

In all cases, receipts must be submitted for any repair or the claim will not be paid.

Subject to the terms of the Liability Reduction, the Customer will pay for the cost of repairing or replacing the tyres damaged during the Rental Period except if the tyre is defective and is returned by the Customer to Jucy for inspection and is subject to a warranty claim on the manufacturer.

The Customer will be liable for any cost associated with the incorrect use of fuel (being diesel or petrol), this includes Bio-Diesel which should not be used, or water or other contamination of fuel.

The Customer will pay Jucy the daily rental rate for the period the vehicle is off fleet for accident repairs.

On-road assistance

Any problems associated with the Vehicle, including equipment failure, must be reported to Jucy within 24 hours in order to give Jucy the opportunity to rectify the problem during the rental Failure to do so may compromise any claims for compensation Jucy reserves the right to not accept liability for any claims submitted after this period Please contact Jucy on: 1800 150 850 or 07 3236 9882

Vehicle availability

Vehicles cannot be requested by make or model, only by vehicle category. Jucy will endevour to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, Jucy reserve the right to substitute an alternative vehicle without prior notification The alternative vehicle shall be as close a substitute for the booked vehicle as possible Jucy will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required. Should the customer decide to take a lesser vehicle than booked they will not be entitled to any refund. Where Jucy cannot provide a vehicle for a confirmed reservation, Jucys liability is limited to a refund of the unused portion of the rental fee only.

For your Protection

Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in Australia take out Personal Travel Insurance. Jucy does not accept any liability for personal injuries sustained during rental.

Vehicle protection options

The Customer understands that:

a) the Vehicle is insured for third party Vehicle and property damage;
b) the Customer will have to pay a liability fee in respect of any damage incurred whilst in the Customer’s possession;
c) the liability fee may be reduced by taking out Liability Reduction coverage (see below)

Any Liability Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of the conditions of the use of vehicle clause
If no Liability Reduction Option is taken, the customer is responsible for the first AU$3000 - $5000 of the cost of damage
Note: Standard Cover & the Liability Reduction option do not cover tyre & windscreen damage, there is also a $75
Stress Free Package covers all damage including all glass breakages (with the exception of sunroof and roof pod), under body & overhead damage
The Standard Liability can be reduced by purchasing one of the following Liability Reduction Options:

Liability Option	Vehicle	Cost per Day	Liability Fee	Bond Payable
Standard Liability	crib & crib+ (champ)	Included in Rental	$3,000	$3,000
Standard Liability	Condo, Compass, Cruiser	Included in Rental	$5,000	$5,000
LRO 1 (SF)	crib & crib+ (champ)	$30	$0	$0
LRO 1 (SF)	Condo, Compass, Cruiser	$40	$0	$0
Stress Free Plus Package	crib & crib+ (champ)	$45	$0	$0 (imprint taken)
Stress Free Plus Package	Condo, Compass, Cruiser	$55	$0	$0 (imprint taken)

*If using a debit card, a $300 security bond is required even with Stress Free & Stress Free plus.

LRO1 - Stress Free

With this cover option, if taken out, the hirer will not have to pay any liability for any damage to the vehicles ,Front, Back or Side Panels including tyres, all window/glass breakages (with the exception of sunroof and roof pod).

Stress Free Plus Package

Stress Free Plus Package is a full cover option, where the Stress Free Package is taken out, the hirer will not have to pay any liability for any damage to the vehicle, including tyres, all window/glass breakages including sunroof and roof pod, Single Vehicle Rollover damage and includes extras like GPS, Table & Chairs

For hires of 51 days and over, a maximum of 50 days excess reduction premium will be charged.
JUCY’s excess reduction options are null and void if any of the Rental Agreement terms and conditions are breached , in which case hirer will be liable for the full cost of damage. For more information please see JUCY T&Cs.
It is hirer's responsibility to collect accurate third party details in the event of an accident, regardless of what excess reduction cover is taken, and regardless also of fault.
If Stress Free Plus excess reduction is not taken, and roof/rooftop pod damage or single vehicle rollover incident occurs, a charge of up to $5,000 will apply to cover damage to the JUCY vehicle and any third party vehicle and/or property.
If Standard excess reduction is chosen:
A bond to cover the excess will be pre-authorised for security on the hirer’s credit card for the duration of the rental, even if hirer has alternative insurance with another provider. All or part of this bond will be claimed by JUCY in the event of an accident and will be retained until the value of the damage is determined. Any balance between the bond and the damage cost will be returned as soon as is practical.
Any costs to repair damage caused by a third party may not be recoverable as insurance is not compulsory in Australia
A $75 Claims administration fee will also be charged.

*If using debit card, a $300 security bond is required even with Stress Free & Stress Free plus.
Jucy will hold $300 as a security bond to cover any infringements or charges that may occur whilst on hire e.g. Tolls, speeding fines, cleaning fees, camping fines, late returns etc.$300 security bond is pre-authorised on the debit card at the time of pickup and released 10 (working) days after the authorization date.

WE STRONGLY RECOMMEND OUR CUSTOMERS TAKE THE STRESS FREE PACKAGE FOR TRAVEL WITH COMPLETE PEACE OF MIND.

Exclusions

The Customer acknowledges that they are responsible for all costs for the following damage irrespective of Liability Reduction options that may have been taken.
Damage as identified below is specifically excluded from any Liability Reduction or Stress Free Package limitation of liability and the Customer remains fully liable for all costs incurred:

For any damage due to vehicle use in contravention of clause “Use of Vehicle”;
Any damage caused by willful misconduct (e.g sitting or standing on the bonnet or roof of the Vehicle) and driving under the influence of alcohol or drugs and negligence resulting in damage to the hired Vehicle or third party vehicle/property;
For any loss or damage to Personal belongings: Jucy recommends the Customer does not leave valuables in the vehicle and that they take out personal insurance;
If the Customer is proven to have not abided by the current road rules, resulting in damage to the hired Vehicle or third party vehicle/property;
The cost to retrieve or recover a vehicle, which has become bogged;
The cost to replace keys which have become lost, stolen, or retrieval of keys which have been locked in the Vehicle;
For any costs relating to overhead or under body damage however caused (not excluded with Stress Free Package);
Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence
Any damage to the sunroof.
Any damage caused by driving while the vehicles engine is overheated; and
Any damage caused to the interior or roof pod of the vehicle

Forms Of Payment Accepted

Jucy accept the following method types for the balance of payment.

Credit card - Visa MasterCard or Amex
Debit Card - Visa or MasterCard
AUD cash
AU EFTPOS card

Vehicle Security Deposit

On pick-up of the Vehicle, the Customer agrees to pay a Vehicle Security Deposit. The Customer authorises Jucy to deduct from the Security Deposit any amounts due by them to Jucy arising out of the agreement. The Vehicle Security Deposit amount is determined by the Liability Reduction Option selected.

If the Customer does not take an Liability Reduction Option , the Security Deposit of AU$3000 - $5000 payable by credit card only. A credit card authorisation and credit card imprint will be taken.

If the Liability Reduction Option has been taken the Security Deposit is AU$1500 payable by credit card only.

If Stress Free Package Option has been taken, an imprint of the customers credit card details will be held on file as a security that the contract is not breached while on hire, however no liability fee is applicable.

Baby Seats/Booster Seats

Jucy hire out baby or booster seats. Child seats cannot be fitted to the Jucy Crib. Anchor Points are by request only.

No Go Zones

Jucy are happy for customers to roam far and wide, but we do have some restrictions. The vehicle should not be used in any offroad conditions including unsealed/unformed roads (being a road not sealed with hard material such as tar, bitumen or concrete), fire trails, beaches, sand, tracks, fields or paddocks. The only exception to this is reasonable use of access roads to recognised commercial campgrounds up to 12 kilometres.

Infringements

Customers are responsible for paying all parking citations, fines and other fees/penalties associated with their hire. There will be an AU$60 claims administration fee for all infringements that are processed by JUCY Australia. If the customer travels on a toll road and incur any tolls, JUCY will charge any tolls and fees to the customer’s nominated credit card along with a service fee of $3.30 each time the vehicle incurs a toll during the hire

Credit card Payment

If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a Customer. The following credit cards will be accepted: Visa, MasterCard, and American Express. A credit card fees apply to the use of credit card payments payments and security bond purposes. When payment is made by credit card, the Customer agrees that:

a) Jucy is irrevocably authorised to complete any documentation and take any other action to recover from the Customers credit card issuer all amounts due by the Customer pursuant to this Agreement, including, but not limited to, any amounts due in respect of damage to the Vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic infringement penalties, road toll fines and associated administration costs;

b) The Customer will not dispute his/her liability to Jucy for any amount properly due under this Agreement and the Customer shall indemnify and keep indemnified Jucy against any loss incurred (including legal costs) by reason of notifying the Customer’s credit card issuer of such dispute;

c) In the event that Jucy elect to accept payment of the Security Deposit by holding a signed and authorised open credit card voucher which is returned to the Customer at the completion of the Rental Period, the Customer agrees that Jucy is entitled to recover payment from the Customer’s credit card issuer pursuant to paragraph (a) in respect of any amounts due which were not known at the time of return of the voucher;

d) Jucy may process credit card charges pertaining to the rental after the hire period. The Customer acknowledges that all transactions under this Agreement are conducted in Australian dollars. Due to exchange rate fluctuations and bank fees, there may be a variance between the amount initially debited against the Customer’s credit card and the amount refunded. Jucy accepts no liability for any such variation.

The surcharge for customers paying Jucy by credit card will be as follows:

Mastercard Credit	Visa Credit	Mastercard Debit	Visa Debit	Union pay International	AMEX
1.87%	1.87%	0.89%	1.52%	1.87%	4%

Current and subject to change without notice

Personal and company cheques

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up Personal or Company cheques are not acceptable as the vehicle security deposit.

Customer Obligations

JUCY reserves the right to refuse any rental at our discretion.

• Vehicles are provided in a clean and tidy manner and should be returned in a similar state. Animals and smoking are not permitted in the vehicle. A cleaning fee of up to $250 for general cleaning and up to $500 for greywater/toilet cleaning may apply.

• If the vehicle is returned late, a full hire day applies for each day until the vehicle is returned. An additional unauthorised extension fee of up to $500 may apply.

• There are no refunds for early return and additional fees will apply if the vehicle is returned to an alternative location without prior approval from JUCY in writing.

• With Risk taker and Stress free cover - if the vehicle is involved in a single-vehicle rollover or the roof of the vehicle is damaged because of any single vehicle incident or accident the hirer is liable for the costs of up to $5000.

• Failure to return the vehicle full of petrol, diesel and/or LPG tanks (where applicable) will incur a $20 administration fee as well as the cost of refill.

• JUCY should be notified of any accident, mechanical breakdown, or equipment failure within 24 hours of it occurring JUCY does not cover loss or damage to any personal belongings.

• The hirer is liable for all costs associated with replacing keys which have been lost, broken or damaged and/or the cost of retrieval of keys which have been locked inside a vehicle. Please note a replacement key could be up to $1000 plus associated costs to the event.

Credit Card Surcharge -Discovery Rentals

Credit card fees are payable when using Visa, Mastercard or AMEX as these are subject to change Find out the current rates for your card here

Additional Hire Items

JUCY GPS - $10 per day
Camping table - $25 per hire
Camping chair - $18 per hire
Snow chains - $50 per hire
Child seats - $40 per hire
Prepaid Gas Bottles - $35 per hire
Additional drivers – $2 per day (capped at 25 days)
Phone holder - $5 per hire
AUX Cable - $5 each
Solar Shower - $25 each
USB adaptors - $5 each
Cassette toilets in the Condo are free of charge but will only be included if requested
Pet fee (dog) - $299 per hire

Cancellation and Amendments

If cancelled up to 22 days prior to pick =20% or deposit paid (whichever is greater)
If cancelled 1 to 21 days prior to pick up – 50% of the Rental
If cancelled within 24hrs of day of pick up or no show – 100% of the Rental
If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.

Amendments are charged at a rate of $50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. No refund given on the initial deposit paid.

If an amendment is made to the rental whereby the length of hire is shortened, no refund will be given on the initial deposit amount nor can it be transferred to the balance payable on pick up. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended.

Where the hire is being extended, the amendment fee will not apply.

Please note that amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.

Call Us Today!

Reservations Center: Closed (opens in 14 hours) Email Us

Toll Free

AU - 1800 704 332

UK - 0808 120 7599

US - 1866 278 1155

DE - 0800 183 3668

NZ - 0800 003 022

Also available on
+61 7 3442 2900

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