Britz Terms & Conditions

This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Rental Agreement on pick-up.

Branch Opening Hours

(allow 1 hour for collection)

Location	Dates and Hours of Operation
Adelaide	1 May to 31 August 9am - 3.30pm 6 Days a week (closed Sundays)	1 September - 30 April 9am - 3.30pm 7 Days a week
Alice Springs, Broome, Darwin	1 April - 30 November 9am - 3.30pm 7 Days a week	1 December - 31 March CLOSED
Cairns	1 April - 30 September 9am - 3.30pm 7 Days a week	1 October - 31 March 9am - 3.30pm 6 Days a week (closed Sundays)
Brisbane, Hobart, Melbourne, Perth, Sydney,	1 April - 31 March 9am - 3.30pm 7 Days a week

All Branches Closed: 

Good Friday 18 April 2025
Christmas Day, 25th Dec
New Years Day 1st Jan
Australia Day Holiday 26th Jan

Vehicle Pick-Ups and Drop-Offs:

Customers picking up or dropping off vehicle must be at the branch by 3:00pm.

Vehicle Restrictions

The 4WD Safari Auto is only available to or from  Alice Springs, Brisbane, Broome, Cairns, Darwin and Perth.

The Maverick and Warrior are not available to or from Hobart

The 4WD Outback is only available to or from Adelaide, Alice Springs, Broome, Darwin, Melbourne and Perth.

The 4WD  Safari Auto is only available for travel from 15 April to 13 November inclusive.

$120 Public Holiday Surcharge

• 21 April 2025 - All Depots
• 25 April 2025 - All Depots
• 5 May 2025 - Alice Springs, Darwin, Brisbane & Cairns depots
• 2 June 2025- Broome & Perth depots only
• 9 June 2025-  Adelaide, Alice Springs, Darwin, Melbourne, Sydney & Hobart depots
• 4 August 2025- Picnic Day Alice Springs & Darwin depots
• 13 August 2025- Brisbane depots only
• 29 September 2025- Broome & Perth depots only
• 6 October 2025- Cairns, Brisbane Adelaide & Sydney depots
• 4 November 2025- Melbourne depot only
• 26 December 2025 - All Depots
• 9 February 2026 - Hobart only
• 3 March 2026 - Perth & Broome depots only
• 9 March 2026 - Melbourne, Adelaide & Hobart depots only

Standard Daily Rates Include

• 24 Hour Roadside Assistance
• 2WD Unlimited Kilometres / 4wd 300km per day
• Kitchen Kit
• General Equipment
• Bedding Kits -Linen, bedding and towels.
• Vehicle Insurance - Standard Liability
• 10% GST (Goods & Services Tax)
• 4WD Outback Safety Kit (4wd only) 

*If you are hiring a Britz 4WD the kilometre allowance is 300 kilometres per day, thereafter a charge of 55 cents per kilometre will apply.

Goods and Services Tax (GST)

GST is an Australian Federal Government imposed tax. GST is included in all Britz rates and is currently 10%. Britz reserves the right to amend GST upon Government intervention.

Bedding Kits

Includes pillow, pillowcase, sleeping bag or duvet (doona), sheet and towel per person.

Kitchen Equipment

The kitchen kit includes plates, bowls, knives, forks, spoons, bottle opener, can opener, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, toaster, and tea towel. Electrical appliances are supplied in vehicles that have 240V.

General Equipment

General equipment includes pegs and clothesline, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, coat hangers, ice cube tray and toilet chemicals.

Outback Safety Kit

For 4WD hires only. The kit includes Emergency Position Indication Radio Beacon (EPIRB), Recovery Board and a folding spade. An EPIRB when activated transmits an emergency distress signal which can be detected by Australian Rescue Authorities. A snatch strap is used to pull a vehicle from a bogged position with the aid of another vehicle. 

Customer Self Check

Please note that it is mandatory for all customers to complete our Customer Self Check In service.

https://selfcheckin.thlonline.com/sci/start

Vehicle Insurance & Standard Liability

Personal injury is covered in most cases through Registration Third Party Insurance. Britz does not accept any liability for personal injuries sustained during the rental. Except where such loss or damage is caused by Britz’s (or that of its employees) own negligence or breach of the Britz Rental Agreement Terms and Conditions, Britz does not accept liability for any loss or damage to any personal belongings or property of the Customer (or any person or entity related to the customer). Britz strongly recommends that the customer takes out personal travel insurance to cover any injury or loss.

We strongly recommend that all people travelling in Australia take out Personal Travel Insurance.

The hirer is responsible for the first AU$5,000 for the HiTop and Voyger, $7,500 for all other 2WD campervans or $8,000 for the 4wd vehicles of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This is applicable regardless if the hirer has purchased private travel insurance.

When the vehicle hired is a 4WD and the Liability Reduction Option or the Stress Free Pack has been purchased the Liability deposit is $500.

Where the damage is the customer’s fault, this also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage).

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Britz is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.

The maximum public liability is $20,000,000, sub limits may apply. Please note that the maximum public liability may change during the course of the year for which these terms apply.

The Standard Liability can be reduced by purchasing one of the following Reduction Options:

Liability Reduction Options (LRO)

	Vehicle	Cost per Day	Liability Fee	Bond Payable
Standard	HiTop & Voyager	Included in Rental	$5,000	$5,000
	All other 2WD	Included in Rental	$7,500	$7,500
	4WD Campervan	Included in Rental	$8,000	$8,000
LRO	HiTop & Voyager	$50 (max $2,500)	$0	$0
	2WD Campervan	$55 (max $2,750)	$0	$0
	4WD Campervan	$60 (max $3,000)	$500	$500
Value Pack Stress Free Package	HiTop & Voyager	$60 (max $3,000)	$0	$0
	2WD Campervan	$70 (max $3,500)	$0	$0
	4WD Campervan	$80 (max $4,000)	$500	$500

Stress Free Package (Value Pack)

The Stress Free Package includes LRO & bonus items such as the single vehicle rollover cover, child seats, Windscreen & Tyre damage,  picnic table and chairs. Contact us today if you wish to upgrade your booking to the Stress Free Package.

4WD Additional Cover

This cover is available when The High Road or Value Pack is purchased, the price is $369.00 The 4WD Additional Cover protects for: Accidental damage to the overhead and underbody sections of the 4WD Campervan, Unlimited windscreen and tyre cover, Damage to the awning, Unlimited kilometres, Towing and RV recovery costs from roads and areas where permission to travel had been granted & Single Vehicle Rollover. Please note this protection does not cover bogged RVs

Refueling & Cleaning Packs

The purchase of the refueling pack allows the gas bottle and fuel tank to be returned empty. The charge for this is $209. The cleaning pack includes toilet and waste water emptying service (Adelaide, Cairns, Sydney, Perth, Brisbane and Melbourne only). This is only available when the Liability Reduction Option or the Stress Free Package has been purchased. The charge for this is $99 for all vehicles. This can be added at branch.

Stress Free Package Inclusions

• Liability Reduction Option (LRO)
• Single vehicle rollover cover
• Linen Exchange **
• Overhead and Underbody Damage Cover (2WD only)
• Tyre & Windscreen Damage Cover (2WD only)
• Outdoor Table and Chairs
• Baby/Booster seat - on request (cannot be fitted in some vehicle categories)
• Portable fan heater if required

*Liability Reduction Option This option reduces the liability to NIL for 2WD vehicles and AU$500 for 4WD vehicles.

* Baby and/or Booster Seats- Note that not all Britz vehicles can accommodation child restraint equipment. Child seats depending on the childs age are commonly used for children 4 years or less. Reversible child seats or capsules are used so that an infant can be accommodation when required. Booster seats again depending on the childs size are commonly used for children between 4 and 7 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact Reservations for further information.

**Linen Exchange: This service allows customers to exchange their linen and bedding during their rental after seven days of travel at any Britz branch. The branch will need to be notified ahead of time to ensure items are available and ready for when customers arrive.

Exclusions

The Liability Reduction Option will not apply and the customer is responsible for all costs arising out of, or incurred in connection with:

a) Any use of the vehicle prohibited under the Britz Rental Agreement.

b) Any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs and negligence resulting in damage to the hired vehicle or third party vehicle/property.

c) Any loss or damage to any personal belongings or property of the customer (or any person or entity related to the customer), except where such loss or damage is caused by Britz’s (or that of its employees) own negligence or breach of the Britz Rental Agreement Terms and Conditions. Britz recommends the customer does not leave valuables in the vehicle and that they take out personal travel insurance.

d) Any damage where the customer is charged by the local authorities for being careless, showing gross negligence or willfulness in failing to abide by the local road rules, resulting in damage to the hired vehicle or third party vehicle/property.

e) Retrieving or recovering a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in any way and/or has been abandoned, in each case in circumstances within the control of the customer.

f) Replacing keys, which have been lost or stolen, or retrieval of keys which have been locked in a vehicle.

g) Any overhead and underbody damage to the 2WD vehicle however caused, except where Liability Reduction Option or the Britz Inclusive Pack has been purchased.

h) Any overhead and underbody damage to the 4WD Vehicle however caused, except where 4WD Max Cover has been purchased.

i) Any single vehicle roll over except where the Britz Inclusive Pack has been purchased.

j) Any towing and vehicle recovery costs (up to $8,000) from a 4WD road where permission is required in advance from Britz in order to travel, where the Customer has not purchased 4WD Max Cover.

k) Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.

l) Damage caused by drivers not identified on the rental agreement and/or drivers whose licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

m) Any damage caused to the vehicle due to the incorrect use of snow chains.

n) Any damage associated with the incorrect use of fuel (fuel being diesel or petrol) this includes Biofuel which should not be used, or water or other contamination of fuel.

o) Any water related damage which includes, but is not limited to, vehicle submersion, contact with salt water, creek or river crossings (applies to 2WD vehicles), driving through flooded areas and beach driving.

p) The customer has fitted accessories (as provided by Britz or otherwise) to the vehicle incorrectly or otherwise in a manner which causes damage to the vehicle, the accessories or any other vehicle or property.

q) Using the vehicle in contravention of any legislation or regulation controlling vehicular traffic.

r) Any damage caused to the vehicle by a customer’s cat or dog.

Vehicle Security Deposit or Bond

Upon vehicle collection, a vehicle security deposit is payable. The amount is determined by the Liability Reduction Option selected.

For security purposes, a credit or debit card can be used for payment of bond. The credit card holder must be present and able to sign for the vehicles security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of prepaid travel card is not acceptable as a means to provide a vehicle security deposit.

Debited bonds are subject to a 1.9% - 2.8% credit card administration fee in addition to the bond amount when the credit card used is either Visa credit or debit card or MasterCard credit or debit card, or 2.6% for American Express.

The Liability Deposit is fully refundable, including the 1.9% - 2.8% credit card administration fee, if the card used to provide the Liability Deposit is a Visa credit or debit card or MasterCard credit or debit card, provided the Vehicle is returned undamaged. Britz recommend that customers use a Visa credit or debit card or MasterCard credit or debit card for the Liability Deposit, as the credit card administration fee that applies when using American Express credit card is not refundable

If a Liability Reduction Option is not selected, the vehicle security deposit is AU$7,500 payable by credit card.

The AU$5,000 - AU$8,000 is debited to the hirers credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirers daily withdrawal allowance available on the credit card.

If Liability Reduction Option is selected or the package booked is the Stress Free Package, the security deposit is AU$0 for 2WD vehicles and AU$500 for 4WD vehicles.

An authorisation to the hirers credit card is taken when the vehicle is collected. An authorization is retained to take any action to recover from the credit card the amounts due by the customer pursuant to the Britz Rental Agreement Terms and Conditions. These charges including, but not limited to, vehicle cleaning (this includes toilet and waste water tank emptying), speeding, toll way, parking or freedom camping fines, on road assistance, delivery and return of vehicle, late drop off fees, failure to return the vehicle with full diesel or petrol tanks or full LPG bottle (pre-paid fuel and pre-paid gas is included in the Express Return Pack), rental extensions or Exclusions. For security purposes, only the customer’s credit card can be used for the Credit Card Authority.

Credit or debit cards must be valid for 90 days following the end date of the rental.

The vehicle security deposit is fully refundable, including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard, provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Express Return Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Britz reserves the right to charge a cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$299 soiling fee will be retained.

Exchange Rate/Currency Variations

All credit and debit card transactions are conducted in Australian dollars. If a refund is due, Britz will credit the amount due in full to the Customer's credit or debit card. Britz does not accept any liability for credit or debit card fees or bank-imposed fees relating to currency conversion or foreign transactions, which may appear as a variation between the total debited and the total refunded.

Credit and Debit Cards

The credit or debit card holder will be jointly and severally liable as a customer. Accepted credit and debit cards are Visa Card, MasterCard and American Express. A non-refundable 1.9% - 2.8% administration fee will apply to all Visa and MasterCard transactions or 2.6% for American Express. Credit card administration fees also apply to the Liability Deposit and only the customer’s credit card is acceptable to use for the purpose of the Liability Deposit and the Credit Card Authority. The credit card administration fees are subject to change.

Credit Card Surcharge -Discovery Rentals

Credit card fees are payable when using Visa, Mastercard or AMEX as these are subject to change Find out the current rates for your card here

Calculation Errors

Britz will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.

Licence

It is important to select the correct licence type (e.g. International OR Australia/New Zealand) for your booking as some rates are only available to Australian/New Zealand licence holders.
Selecting the incorrect licence type may result in a higher amount being charged at pick up.

A current and full motor vehicle drivers licence is required and must be presented upon vehicle collection. Should a foreign licence be in a language other than English it must be accompanied by a current international driving permit issued in the same country as the drivers licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

Age Restrictions

Drivers must be 21 years of age or over.

Additional Products & Services

Item	Price	Conditions
Extended Roadside Assistance	$6 per day	This includes opening RV on lock out, jump start, flat tyre change using spare located in the RV, fuel delivery up to 20 litres and call out fee up to $150.00. Non-mechanical issues are not covered and guests may be required to take the RV to a repairer.  Capped at 25 days.
Windscreen and Tyre Protection Plus Extended Roadside Assistance (WAP)	$16 per day	This includes 1 windscreen, 2 tyres and the Extended Roadside Assistance. Capped at 25 days.
Refueling Pack	$209 per rental	This includes: 1x fuel tank refill and 1x gas bottle refill
Cleaning Pack	$99.00 per rental	This includes: toilet and grey water emptying (where available), end of hire tidying. Simply return the vehicle neat and tidy and we’ll take care of the rest including vehicle, cabin and bathroom cleaning. Toilet and grey water emptying services are available for bookings dropping off in Adelaide, Brisbane, Cairns, Melbourne, Perth or Sydney. Toilet and grey water emptying services are not available for bookings dropping off in Broome, Darwin, Alice Springs or Hobart where vehicles must be returned with toilet and grey water empty.
500-kilometre package for 4WD	$250 per rental	For 4WD vehicles
Camp Chairs	$22.00 each per rental
Camp Table	$31 per rental
Additional Doona/Duvet	$19 per rental
Esky	$27 per rental
Portable Solar Panels	$12 per day	Available for 4WDs from Broome, Darwin, Alice Springs and Perth only. Capped at 10 days. $300 charge for loss or damage.
Heater/Fan	$19 per rental
Child/Booster Seats	$44 per rental	Please refer to the Child Restraints guide Maximum 2 seats.
Pre-Purchased Gas Bottle – non-toilet & shower	$26 per rental	A gas bottle is necessary for cooking. A full gas bottle(s) may be pre-purchased and can be returned empty to thl at the completion of the road trip. Fee applies for each booking component of a multiple rental
Pre-Purchased Gas Bottle – toilet & shower	$44 per rental	A gas bottle is necessary for cooking. A full gas bottle(s) may be pre-purchased and can be returned empty to thl at the completion of the road trip. Fee applies for each booking component of a multiple rental
Extra Driver/Renter	$4.00 per person per day	Capped at 15 days.
Toilet Chemicals	$3.50 each	Cannot be pre-booked. Guests can request at Pick-Up.
Satellite Phone	$25.00 per day Plus call charges	Must be pre-booked at least 7 days prior to pick-up.
Satellite Phone Insurance	$4 per day
First Aid Kit	$42	A First Aid kit is supplied in every RV. If the seal is broken or the kit is not returned the kit becomes the property of the guest and the fee is charged.
Change of Drop-off location after Pick-up	Up to $750.00	Subject to availability.
Pet Cleaning Fee	$315.00 per rental	Applies on all bookings where a pet dog or cat is travelling in the RV. A maximum of two pets are allowed in the RVs.
One-Way Fee (remote locations)	$295.00	Applies where pick up originates from Darwin, Broome, Alice Springs or Perth and returns to any location, or, where pick up originates from any location and returns to Darwin, Broome, Alice Springs or Perth.
One-Way Fee (metro locations)	$195	Applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide, and returns to these locations.
Broome Location Fee	$875.00	Per rental
Hobart Location Fee	$120	Applies for bookings that pick-up in Hobart.
Public Holiday Surcharge	$120	A Public Holiday Surcharge will apply to all rentals picking up and/or dropping off on the observed public holiday dates at the pick-up and drop-off location.

Additional Items are to be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection.

Liability reduction option, outdoor table and chairs, extra drivers fees and baby/booster seats are included in the Stress Free Package.

Rental Duration

• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one, and the day of return counted as the final day of rental. Vehicles are required to be collected and returned within business hours
• Minimum Rental period is 5 days for same city rentals, with exceptions noted below;
• Rentals collecting in the following dates will have a minimum hire requirement of 7 days:
  • Easter 17 April to 22 April 2025
  • 4 and 6 Berth rentals from Sydney that collect during the Bathurst races (The races usually occur in early October)
  • 4 and 6 Berth rentals from Melbourne that collect during the Phillip Island races
  • Christmas 28 December 2025 to 5 January 2026
• One-way hires, which are subject to increased minimum hire requirements.
• Minimum rental period is subject to change during peak periods.
• Late Pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Britz (call 1800 331 454). The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit or debit card over the telephone on confirmation of the rental extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of $150 in addition to the daily rate.

Travel Restrictions

Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. thl, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be
mentioned at pick-up. Guests are encouraged to contact On-Road Assist on 1800 849 859 or +61 3 8398 8880 if they have any concerns regarding road accessibility.
Guests who travel to restricted areas without permission may void all Liability Cover in the event of damage or accident.

Britz 2WD RVs aren’t equipped for rough terrain and cannot be driven on unsealed roads with exception of well- maintained access roads less than 12 kilometres long which lead to recognised commercial campgrounds and major tourist attraction. 2WD RVs can be driven to any island on sealed roads provided permission is obtained from On-Road Assist prior to travel.

2WD Travel Restriction Table

State/Territory	Restricted (Permission Required)	Not Permitted at All Times
All/various	Any Islands with access via ferry	Unsealed roads longer than 12km, all ski access roads from 01 June to 30 September, any Beaches, Old Gunbarrel Hwy, Great Central Road
Queensland	North of Laura/Cooktown, North Stradbroke Island and Magnetic Island	Fraser Island, Moreton Island, Cape York between the months of December to May, Old Telegraph Track section of the road to Cape York
South Australia	Kangaroo Island
Tasmania	Bruny Island
Western Australia		Canning Stock Route, Nanutarra Road (unsealed short cut to Tom Price), Karijini National Park (unsealed road sections)
Northern Territory		Lost City in Litchfield Park, Boggy Hole (Finke Gorge National Park), Ghan Heritage Road (from Titjikala to Finke), Gunlom Area, Gubara, Shady Camp, Old Jim Jim Road, Jim Jim Falls, Twin Falls, Mereenie Loop Road (unsealed section), Ernst Giles Road, Old South Road

Britz 4WD RVs are ready to take adventurous travellers off the beaten track, however for their safety, there are restricted travel areas. For restricted destinations listed below, guests are required to nominate expected travel plans with the branch at pick-up and confirm with relevant local authorities that roads are passable prior to travel.
4WD Travel Restriction Table

State/Territory	Restricted (Permission Required)	Not Permitted at All Times
All/various	Any islands with access via ferry, any remote unsealed roads (not already listed), Simpson Desert*, Gunbarrel Highway*, Tanami Track, Savannah Way from Normanton to Borroloola, Sandover Highway*	Any beaches
Queensland	Burke Development Road from Chillagoe to Normanton, Cape York (North of Laura/Cooktown*), Bloomfield Track	Fraser Island, Moreton Island, Old Telegraph Track section of the road to Cape York, CREB Track, Cape York between 1 December- 31 May, Starcke Track, Frenchman Track
South Australia	Oodnadatta Track*, Strzelecki Track*, Birdsville Track*
Tasmania	Tasmania
Western Australia	Bungle Bungles, Gibb River Road, Kalumburu Road, Mitchell Falls/ Plateau	Old Gunbarrel Highway, Canning Stock Route
Northern Territory	Arnhem Land*, Larapinta Road between Hermannsburg and Petermann, Plenty Highway*, Finke Road (between Alice Springs and Oodnadatta), Chambers Pillar	Boggy Hole (Finke Gorge National Park), Ghan Heritage Road (from Titjikala to Finke), Central Arnhem Road (past Beswick), Southern Lost City (Limmen National Park), Old South Road from Maryvale to Finke

 

Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

Should a customer breach the road restriction rules by taking a 2WD vehicle on an unsealed road or restricted road, or by taking a 4WD vehicle on a restricted road; Britz may impose a fee on the customer of $300 on each occasion that is identified by Britz.

Change of Drop-Off Destination

If the customer wishes to change the drop-off destination after the rental has commenced, they must first obtain authorisation from Reservations. Subject to the change being approved, an additional charge of up to AU$750 may apply.

Multiple Rentals

Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the daily vehicle rates. Details are on application.

One-Way Rentals

• One-way rentals are available between all branch locations, the exception is one-way rentals into or out of Tasmania for all 4WD vehicles, these are on request.
• Minimum rental period for one-way hires is 7 days. shorter hires may be available on application only.
• A One-way rental fee of AU$195 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide, and returns to these locations. Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth, the one-way fee will be AU$295. E.g., a Cairns to Darwin one-way rental would incur a one-way fee of $295, where a one-way rental from Cairns to Brisbane will incur a one-way fee of $195.
• The one-way fee if applicable is charged per hire.

Rentals In Broome

A remote location fee of AU$875 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee (if applicable). The fee applies per rental.

Rentals In Hobart

A location fee of AU$120 applies to all rentals picked up from Hobart.

Transfers

Britz clients will need to make their own way from the airport to the Britz branch, at their own cost.

Rental Extensions

If you are having so much fun that you want to extend your booking whilst on the road, they should first contact our friendly Reservations crew who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit
card inclusive of all taxes and surcharges, either over the phone or at a thl Branch at the time of extension. Any long- term discounts in place will continue to apply to the booking. We will always do our best to accommodate any extensions, subject to vehicle availability.

Infringements and Administration Fees

We reserve the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. In addition to these costs, Britz reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all insurance claims in the event of the customer not having NIL liability. In addition to costs per fine and/or insurance claim, an administration fee of AU$75 will be applicable. This fee will be applicable per offence.

If the Customer continues to exceed a speed of 110km or continues to exceed the posted speed limit, as determined by the Customer repeatedly ignoring the warnings of the telematics system fitted into the Vehicle, Britz may impose a fee on the Customer.

Customer Care On-Road Assistance

Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so may impact any claims for compensation. We do not accept liability for any claims submitted after this period.

Please contact us on free call: 1800 849 859

Change of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Voluntary Downgrade

Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Vehicle Age

All Britz vehicles are up to a maximum of 4 years of age.

Cancellation and Amendments

You must put any request to Cancel or Amend in writing or we cannot action.  The date of the email will determine the following Cancellation fees:

• If cancelled 31 days or more prior to pick-up = 20% or deposit paid (whichever is greater)
• If cancelled between 30 to 7 days prior to pick-up = 40% or deposit paid (whichever is greater)
• If cancelled between 6 to 1 days prior to pick-up = 70% of Rental
• If cancelled within 24hrs of pick-up or No-Show = 100% of Rental
• If vehicle is returned early there is no refund available for the unused days and a No Show is considered as 100% Cancellation.

The cancellation fee period is based on Australian Eastern Standard time.

Note: If vehicle is picked up late or returned early no refund is available for the unused portion of the rental

Amendments: If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.

$50 per change. This applies but is not limited to changing the client name, vehicle type, reducing the number of rental days, changing the pickup dates or locations. If rental is shortened, no refund will be given on the initial deposit. In addition, if an amendment is made inside 14 days of pick up, the rental will be charged at the number of days originally booked. A relocation fee may also apply if the collection or return location is amended. Where the hire is being extended, the amendment fee will not apply.

If the amendment results in changing vehicle brands your deposit may not transferable.

Amendments may result in the daily rental rate to be recalculated at the rate applicable on the date of the amendment for the entire rental period.

Any amendments within cancellation time period is subject to the supplier providing permission to amend the travel dates, or cancel the reservation and having to re-book.

If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply.

Important

Britz reserves the right to refuse any rental at its discretion.

Pet Fee

Up to two cats or dogs may be carried in the campervan. A pet fee of $315 will apply per hire. Pets which travel must be registered, treated for fleas and be controllable. At pick-up and drop-off in our branch locations, customers must ensure that their pet is secure on a lead and is supervised by an adult outside of the branch. Pets must be clean and dry before entering the campervan. Whilst driving, pets must be restrained in the rear of the campervan, avoiding the possibility of distracting the driver. Britz reserves the right to charge the customer a $315 cleaning fee for any animal related soiling of the campervan.

Disclaimer

Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Britz or modifications and / or upgrades to the vehicle design made by the manufacturer.

Note: Terms and conditions are subject to change without notice.